| | Here are some of the comments I have received back from the people I have helped. The complete EMAIL addresses are not given to protect their identity. The Rep.
Last Modified:
July 21, 2002
- I just wanted to say thank you so much for guiding us! We did not know where to start without your help! I love my new car. Our dealership couldn't have been nicer!
MamaBunds@XXX.com
- I followed your instructions and guess what??? Ford
Motor Co. went along with the arbitration boards recommendation to pay off my
vehicle and refund my sales taxes and down payment!!!! Thanks a million for your
help you actually gave me better advice than the attorney I spoke to, he said I
would have to get an "expert" to say that I had an air conditioning defect
before he could do anything!!! Thanks again. S.P.
- I found your web page USEFUL to me in my (own) negotiations on
this repair. Thank you! HUGHESMXXX@XXX.com
- Once
again, I want to thank you for all your help. I truly believe that due
to you advice, this turned out the best way a negative situation like this
could have. Thank you once again. pmettham@XXX.com
- thank you for the valuable
info!!!!!!!!! you are a god-sent!!! SgrnSg@XXX.com
- Here is my final update on the VW Jetta. The
dealership has agreed to buy back the car from me. They told me it will
probably take about 2 weeks, but after that I should be finished with this
whole mess. Once again, I want to thank you for all your help. I truly believe
that due to you advice, this turned out the best way a negative situation like
this could have. Thank you once again. pmettham@XXX.com
- You really have been a life saver my husband kept telling me that there was nothing we could about it, but I refused to give up .Thanks to you and your web site we at least have a chance to do something. I wasn't too keen about the net but I am convinced now with the right research it can help solve problems. Keep up the good work!
AT667173@XXX.com
- "Thanks to your site, and some very smooth talking from a friend......... we were able to convince the owner of the shady, seedy car lot to trade us even for a 1979 dodge pick up with at least 152,000 miles on it.
Your site is great. i apperciate not only the effort that went into such
a site, but your information also appears to be air tight.
im so glad that the site was there !!!!!!
the fact that it was and had such good information probably kept my butt
out of jail........ hahah !!!!!! thanks again !!!!!!!"
(padi61@XXX.net)
- "Yes I did EMail the Rep. His information helped me get the work done on my car. I am now pleased with my car. Thanks to the REP."
(RBYERSSR@XXX.com)
- "I do love your ways to complain site!!! As a customer relations manager at a domestic dealer...I desire to fix everyone problems! If only people would realize that someone really wants to help no matter how bad
they're feeling over the situation! The dealer is more likely to get the
customer assistance if the customer is willing to work with us and treat
us with the same respect they demand. I love what I do and will contact
anyone at the manufacturer to assist my customers when all else fails!
Thanks for the support!!" (akgraham@XXX.com)
- " Reviewing this experience, I think your advice on how to complain is very good. I tried to us it faithfully (I didn't lose my temper very often) and I think I got better results, particularly from the dealer, than I might have otherwise. Thanks for your advice and your web page.
(tomw@XXX.net)
- "Rep, I would just like to THANK YOU for all your
work that you put into your web site. The information and links allowed me to
take on a Nissan Lawyer at an arbitration hearing and WIN!! I turned in My
Nissan Quest today. It was an experience. I used your site and links to educate
myself in the procedures, what to look out for, and what not to do. I could not
have done it with out your help. Thank you again for everything. A satisfied
Pontiac owner."
- "I've used your info before and it helped me win a "grey area" lemon case to the full $
amount. I trust your advice implicitly! (epearson@XXX.net)
- "I wanted to thank you for your information in dealing with the manufacturer and arbitration hearing tips....I must admit that I broke a few, ok maybe a lot of your rules to complaining, but that was before I learned of them. They still proved to be valuable in dealing with Saturn Assistance even after some not so nice words were exchanged early on. I can't thank you enough. Feel free to post excerpts of this on your feedback section.
(110257.1321@XXX.com)
- " I approached you with a problem in my brand new Sebring in May and your advice was excellent. I kept the car and have had no further problems with it. Thanks again.
"(ATSVM@XXX.edu)
- "Just want to say thanks for all your help. You cannot believe the relief or feeling of support to know there is someone on yourside
in car situations. Thank you again(patricia.smith@XXX.com)
- "Thank you so much for your help in resolving a problem with our '94 Nissan Pathfinder - the problem, after 2 weeks of negotiations with the dealership, has been resolved. Your tips on complaining were invaluable, and I expect to use them in other matters. So simple, so sensible - why aren't these lessons taught in school? The world would certainly run more smoothly!
(nkoudelka@XXX.net)
- "Thank you for the information. What a wonderful resource you are. I am glad that I contacted you. Its good to feel like you are not alone out there with a car problem.
Thanks!" (Lenai.Alton@XXX.com)
- "Thank you again for your help in this matter. You provided very helpful information and a realistic set of alternatives and expectations. We appreciate your willingness to share your experience and credit you for helping the little guy be heard."
(jarentz@XXX.net)
- " Comments: A fantastic service you provide! It's really refreshing to find someone who has
something valuable to offer and asks so little in return. Thanks a million! "
(ceclark@XXX.com)
- "I just wanted to say thank you once again. On july 18th chrysler took possession of my "lemon" 1997 dodge intrepid and gave me a check. I am now the proud (happy) owner of a 1997 jeep. Thank you for all the great advice. The service you are doing is fantastic. THANKS again!"
(NazKarFan@XXX.com)
- "This is a true resource. Thank you for your time developing and making this page
available" (donrod@XXX.com)
- "I am truly impressed by your website and have signed your guestbook today. Kudos to your efforts at helping the masses!! "
(akloft@xxx.com)
- "I wanted to thank you for your help in resolving my dispute with Oldsmobile!....So all in all, your sense of fairness played well in (our) family...... Thanks for the guidance and moral support. You have made a very big, positive mark on some very appreciative people, and have restored my faith in the American automotive
industry."(matman@XXX.vifx.com)
- "I am now the proud owner of a Jeep Cherokee Sport with all the options .... Thank you for being there for me. Had it not been for you and your common sense and guidance things
would not have worked out. Thank you again." (rvrv550@XXX.net)
- "Thanks again! You've given me piece of mind I would have never had, had I not E-Mailed you. Great Web-Site. I already have recommended it to a few
people."(dloder@XXX.net)
- "Thank you for creating that great Web site -- you're doing a very valuable public service!"
(mhays@XXX.com)
- "You are providing an invaluable service to laymen like myself. Many thanks;
(DOUBLE-O@XXX.net)
- " I can tell you that I will not forget your offer of help. We need people like you for the consumers protection. You may not be able to do anything except advise, however, in this car
dealer jungle you are an asset." (jhudson@XXX.net)
- "Thank you for your help and I think that what you are doing is a great service especially for people like me who have no clue about what options are open to them, even though I am a lawyer. I can only expect that those without knowledge of the law are completely in the
dark."(myrajrom@XXX.net)
- "Your web site is a great resource."
(michael_paquin@XXX.com)
- "just to update you on the final of our l996 Chev Tahoe with brake problems.... after several emails to you and started the lemon law process to have General Motors take the car back...today we just picked up our new 1997 Tahoe Thanks for all your good advice." (
McGates157@XXX.com)
- "You have been extremely helpful to us. Your knowledge about the lemon procedures are second to none."
(CHARLYN@XXX.net)
- "I have finally settled and receive the check from cadillac for the repurchase after deductions for mileage. I would like to tell you how much I appreciate the advice you gave me. I filed for arbritation and won. .. again thank you for you advice and keep up the good work. it seems the industry needs more of your type.
"(WFagan@XXX.com)
- "I must thank you for your advice. I was ready to "storm the bastions" of Chrysler, complaining to anyone I could reach. Instead, with your advice, I calmly approached the local salesman with an objective list of concerns. He immediately acknowledged that none of these problems were from normal wear, and that the warranty would cover them. Thanks for your help. I'm glad you're on the Web!"
(whitmirk@XXX.edu)
- "What a great idea! I've been trying to figure out who I can turn to with questions about the problems my boyfriend and I are having with our car and the dealer we bought it from.
"(greenone@XXX.com)
- "First off, I appreciate your willingness to offer advice to people in attempting to resolve their issues with dealers. "
(jmasters@XXX.com)
- "I want to thank you for your help. You were just the source of information that I needed and the Internet brought me to you just when I needed desperately to find you... I hope that you will be able to continue to help other people the way that you helped me. Please add my story to your statistics on car owner feedback and "lemons."
(langleyrj@XXX.utulsa.edu)
- "I am just writing to say thanks for the resources and advice that you provide people in need of help. I wrote to you a few months ago about my Audi lemon and thanks to you and your Web page, I got a full refund on my defective Audi and I am now driving a great new Saab!
My friends and family were all impressed that I was "armed" with such extensive knowledge of the lemon laws when I sought resolution from Audi. I told them thanks to you and the internet I was able to persue avenues I would never had known about and I would probably still be driving a defective vehicle and trying to get Audi customer service to return my calls.
Keep up the great service helping to protect auto consumers!"
(lha5w@XXX.edschool.virginia.edu)
- "I hope that you are aware of how much your willingness to share your expertise means to clueless people like me. Thanks for your generosity and time."
(nschneid@xxx.state.mo.us)
- " I had e-mailed you about my 1996 Ford ThunderBird a few months ago and had filed Lemon law against Ford. I just wanted to say thank "you" for all the help, and info you provided me with. I followed your suggestions... You save me a tremedous amout of money. I worked with the manufacture and ended up with my full purchase price, minus a very small mileage charge and I am very pleased to tell you, that within a matter of only a few days I will own a brand new 1997 Z-28 Camero. Keep up the good work, if there is anything futher I can do to help others or yourself, please don't hestitate to ask. I owe you a huge favor. You are really a kind person to help so many people that have never been through this before.."
(Redts@XXX.com)
- "I have the pleasure of reporting back to you about the negotiations I have had with Chrsyler about my 1996 Plymouth Voyager. I am now driving a 1997 Plymouth Voyager that I picked up a couple of days ago. ... I appreciate all of the excellent advice that you provided to me. The service that you provide on the web is one of the best uses of the internet I have experienced to this day. I hope you have time to continue to help people like me."
(twootton@XXX.edu)
- "The Mazda Rep looked at my car last week. The deal is that I will pay $200 to have the car stripped and repainted ... I feel that this is reasonable and I thank you for your advice. .. Thanks also for listing how to approach people about problems with cars. I really felt that your advice that you posted on the net helped me. Thanks again for helping my car get rid of that trashy look!"
(s-lyons6@XXX.edu)
- "Good news! They offered first to keep the car with free repairs for life plus a few car payments. I turned that down. Then he offered me a replacement with a 96 model, free everything including tax, licence, etc. Thank you for your help and guidance through this process. I really appreciate it. You were the only one who had experience with the process and could advise me properly.
(shafran@XXX.palo-alto.ca.us)
- "Thanks to some of the tips from you and your web page ... I now have a check from Chevrolet ... and they have my Z28. I think some of the best tips were about staying calm and not beating up the people you are dealing with. My dealings with Chevrolet after reading your web page were all professional and very straight to the point. I really think that helped. Thanks for all your help"
(mstarmer@xxx.netcruiser)
- "Thanks for your comments regarding my AC problems. Although Mazda was originally only going to cover 25% of the replacement costs I was able, with your help, to convince them to cover 80%."
(Bgrandon@xxx.com)
- "you are to be commended for the service you are providing. We sometimes feel that we are
being pitted among the giants, namely the manufactuers and dealers, and that we have little recourse when things go wrong. You sir, make up the difference and offer hope in lieu of despair."
(LBoria@xxx.com)
- I want to begin by saying thanks to you and all the help that you have provided. Your insight gave me the tools that I needed to negotiate the trade assist in a fair and stress free manner.
(tggriffi@xxx.com)
- "Thanks for you informative pages. I just received notice the Nissan will replace my Altima ...Your suggestions on what not to say helped a lot." (billc@xxx.net)
- "Thanks! You did an excellent job with your pages and extremely informative explanations on the Lemon Law, how to obtain help, and where to get it."
(76301.xxx@compuserve.com)
- " By the way, this is a neat thing you're doing and I sincerely appreciate your time and advice !" (
goubert@ix.xxx.com)
- "The lemon was nice and juicy, I will getting a check with in the next 30 days from GMC thank you for or help.
(mfrucht@xxx.org)
- "you are a very great man! There are few people that I know that would go
out of there way to help me to this extent! And I say again, THANK YOU VERY
MUCH!!!" (dinudinu@xxx.com)
- "Definitely feel that your input and web site provided excellent information to allow me to remain calm throughout the process, and help me prepare my case to be effective. A HUGE thanks..."
(ericsil@XXX.com)
- "I just found your page and I think it is great that you are doing this."
(RICHARD.VIVIAN@XXX.com)
- Thanks for such a quick response. Your input is very helpful, if for no
other reason, but to know that SOMEONE CARES and may have a solution."
(RueCT@XXX.com)
- "Flash! Finally got the dealer to get pretty close to the deal I wanted on a new Suburban... I doubt that I would have been able to pull this deal off if it had not been for finding your Web Page."
(Doggidoc@xxx.com)
- "It was nice to be able to share our problem and have an objective person give input. You did a great deed. One hundred pats on the back."
(Jschukra@xxx.com)
- "The dealer did give me my money back on that lemon... Thanks for your help -- I stayed calm as you suggested."
(Earthtone1@xxx.com)
- "Again, thank you very much for your assistance in this matter. It is very reassuring to know that as a consumer I do have something to rely on in order to assure me that I get a good working quality product. I really appreciate your advice! Keep up the good work, people like you are hard to find and very greatly appreciated !!!!
(Dinudinu@XXX.com)
- ".. You provided what turned out to be excellent advice.... Armed with only the industry jargon you provided, I was able to get intense involvement (from the manufacturer)... You're providing a needed service for those of us who don't know the minds of the auto industrialists."
(msullivan@xxx. com)
- "Thanks a million for the advice...Your advice was VERY reassuring to us (as wary consumers) and it was so timely too. I told all my friends about your great service/web page.
I want to say that your page saved me a lot of worry (and possibly hundreds of dollars) and is a great service. I did not know where to turn in the Yellow pages to start things rolling, and your web page made it very clear. Keep up the good
work!!!"(JLNDWHR@xxx.com)
- "Well, I have a victory. I was given a car exactly like mine for the price difference of a better radio... Thank you for all your encouragement. I really appreciate all your knowledge in this area"
(Myairs@xxx.com)
- "You are an incredible individual with very good intentions ... Once again, thank you for all your
help.."(HSCABINETS@xxx.COM)
- "I have before me a check for $31,371,14 from Chevrolet!! ... It was a long process, but at least we didn't have to go to arbitration or get a lawyer!"
(BigDan@xxx.com)
- "THANKS for all your help. It's nice to here some advice from someone!"
(Myairs@xxx.com)
- "Your document came to me like an answered prayer!" (Roland28916@xxx.com)
- "Thanks again for your response. It is full of common sense."
(Thomasrs@xxxx.mil)
- "Thanks again for your help, I really appreciate it! ... Anyway, thank you very much again for all of your help, time and effort. It has been a pleasure writing to you."
(Gpassport@xxx.com)
- "Thanks for all your help.. It really worked."
(Timrides@xxx.com)
- "Took your advice.. looks like we finally got their attention"
(Bycbear@xxx.com)
- "For the record, I think this is a great thing you are doing."
(mzahn@xxx.com)
- "Ok thanks for the advice. I did get call back and they said they wanted to help."
(Coulson@xxx.com)
- "fortunately, we got in touch with the district rep (as suggested) and convinced him to do the repair work. .... We still aren't happy with the car, but for now, we are content.... Thanks."
(mayberry@xxx.com)
- "You have some of the best information I could find about lemon law.."
(mayberry@xxx.com)
- "I followed your suggestions regarding the replacement of my new Suburban.. Chevy has agreed to buy back my Suburban and replace with a 96 model."
(cmjt@xxx.com)
- "The service you are offering is awesome and greatly appreciated by people such as myself. I teach, thus I'm trying hard to get this situation settled without a lot of expense. Thanks again!"
(JSorrel@xxx.com)
- "I e-mailed you last week about my Ford Explorer ... we signed the papers on the Mercury Sable on Saturday. Your estimates were pretty darn close!"
(bfland@xxx.com)
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