Summary of Qualifications
Experienced administrative coordinator with comprehensive PC hardware and software knowledge as well as excellent grammar, communication, and organizational skills.
SALES: Managed major accounts in-house. Acted as liaison between factory and customer in all order related issues, facilitating an increased level of customer satisfaction. Instrumental in resolving returns discrepancies and withholding invoice payment, leading to a substantial decrease in Accounts Receivable.
MARKETING: Utilized internet to compile competitive industry information spreadsheet for sales use. Prepared intracompany newsletter utilizing daily marketing news releases of pertinent industry information. Produced manuals, brochures, and product presentations.
CUSTOMER SERVICE: Experienced in all phases of customer ordering process, including price and availability, order entry, order tracking, and returns authorizations as well as acting as liaison with appropriate factory personnel.
Professional Skills
Administrative:
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Letter Composition |
Editing and Proofreading |
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Grammar and Spelling |
Presentations and Proposals |
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Forms Creation |
Database Creation and Maintenance |
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Literature and Office Supplies Inventory Management |
Travel Arrangements |
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Expense Reports |
Time Sheets |
Customer Service:
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Price and Availability |
Order Entry |
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Order Tracking |
Expedites |
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Credit Status |
Return Authorizations |
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SAPR3 |
AS400 |
Professional Skills (continued)
Computer:
PC and Macintosh.
Windows application of MS Office: Word, Excel, PowerPoint, and Outlook; other software applications include ACT!, Cardscan, as well as AS400 and SAPR3. Electronic mail.
Internet research
Typing (80 wpm); Shorthand (80 wpm); Dictaphone; programming of small office equipment such as fax machines, telephones, copy machines, and postage meters.
Professional Employment History
Operations /Sales Administrator, TeraOptix, LP, Carrollton, TX 2000-2001
Field Sales Coordinator, Raychem Corporation, Farmers Branch, TX 1999
Sales Coordinator, Hitachi America, Ltd., Power & Industrial Division, Carrollton, TX 1998
Sr. Sales Assistant, Samsung Semiconductor, Inc., Dallas, TX, 1994-1997
Sales Administrator, OEM Peripherals Group, NEC Technologies, Inc., Dallas, TX 1986-1994
Sales Coordinator, Central Region OEM Sales, Sony Corporation, CPPC, Irving, TX 1990-1992